How to write your Resume

Your resume is important, since it will be the first impression that a company will have of you and can be the door to a future meeting or interview.

A resume must be concise, organized and with the most relevant information readily detectable (contact information, training and work experience). Make it yours!

General guidelines that can be of help:


An indicator of a well structured resume is that the most important information should appear on the first or second page, making it easy for the person reading the document. It is therefore advisable to reflect your work experience in reverse chronological order (starting with the most current jobs)

Use headers and/or titles to make it easier to read, and remember to highlight those details that are important and have more priority.


If the companies can easily see the connection between what they are looking for and what you are offering, you are already halfway there. This is why it is important that you adapt your resume to the job you are applying for, emphasizing those experiences, skills, knowledge and successes relevant to the position.


An organized, professional and strategically thought resume significantly increases the chances of success. Do not forget to check your document, and verify the company requirements to receive the application (format and/or specific information).

Remember to also check:

  • That you have been concise and you have focused on the relevant details for the position, as well as the most recent jobs.
  • That you have used straightforward vocabulary.
  • That you have used a single format – consistency and clarity are important.
  • That you have met the company requirements for the applications.

Consider these simple guidelines can give you the edge you need to Access the interview stage.

If you need help or advice, remember that you can contact us.


Preparing the interview

Congratulations on being selected for the interview stage!

Your experience, attitude and knowledge are essential at this stage, but keep in mind that it is also very important to prepare and do a little research to better understand what a company may be looking for in you.

Some suggestions

Do your homework

An easy and fluid exchange of information between you and the interviewer is important, so do not forget to do your homework and pepare appropriately for the interview.

To do so, try to get to know about the company beforehand, about their organizational structure, their services, their culture and values.

On the other hand, it is also useful to know in advance the description of the job you are applying for along with possible challenges that you may have to deal with, since it will help you identify and understand what the company may need from you and to show that you are prepared to deal with any situation that may arise.

Use those experiences that you have had before to prepare for the questions that you may have to deal with.

Try to think of questions that may arise, not only from your experiences in the workplace but also about goals, motivations, areas of improvement, expectations and holes in your work history.

When you are preparing the questions do not forget about the following, as these are the 10 most common questions during job interviews:

  • What is your greatest strength? Examples?
  • What weakness or points of improvement do you have?
  • Why have you decided to change jobs?
  • Describe how you are.
  • Why do you want this job?
  • Why should we hire you?
  • How do you handle stressful situations?
  • Describe a difficult work situation and how and what you did to overcome it.
  • What motivates you?
  • Which are your medium and long term goals?

It is important to prepare examples of true stories that demonstrate your ability to be the selected person.

Be positive and relaxed

Feeling positive and relaxed makes us present ourselves with more security and confidence. It is normal to feel nervous before an interview, so trust yourself and your abilities.

First impressions are very important, so try to be there on time, or even a little early, to avoid unexpected problems that may upset you.

If you need more information or assistance to prepare an interview do not hesitate to contact us. We will be happy to help.

 no dudes en contactar con nosotros. Estaremos encantados de ayudarte.

El cambio

Dear Virgin, let me stay the way I am… or The light at the end of the tunnel might be a train…

Change is fashionable.

Suddenly, and from a few years ago, we hear almost daily how important is to know how to manage change, reduce our resistance, control our fear of change.

But, does change really frighten us? Or are we afraid of ‘being changed’?

I will not trivialize; it is true that any move that takes us away from our comfort zone, that keeps us from what is familiar and comfortable, is scary. But if we think about our life, in our last years, isn’t it true that we decided to change something important on several occasions (who we date, work, where we live, maternity or paternity…)?

When we consider a major change we tend to get prepared. We visualize the options, we analyze pros and cons, we prepare an action plan, and gradually we cognitively and emotionally approach the new situation. The duel begins even before changing, as our body, mind and heart have already started walking.

And what happens when they push us?

An unexpected change upsets us; we are not prepared. Have you ever felt like you are leaping into the void? I have.

When this happens the duel still takes some time in showing up, because we are too busy managing and trying to understand what is happening to us.

Breathe and remain calm, accept the new situation, listen to yourself and realize what are we feeling and thinking. The fact that we are aware of the situation can help us not only to make decisions but also to keep a clear mind to develop a plan of action.

And when we are the ones who provoke the change in other people?

Many companies are raising this issue.

There is no magic formula that works for everybody, because we must not forget that each company has its culture and each person its needs, fears, values and beliefs.

So, can we help to better adapt to change?

Of course we can. Maybe we can not talk about a magic formula, but we can talk about an effective recipe.

The recipe


  • Flexibility and ability to change
  • Communication and transparency
  • Management leadership and middle commands
  • Formation, coaching, training
  • Commitment management
  • Illusion and positivism

Development (based on ADKAR model):

  • Awareness: Raise awareness of the need to change. Why is change needed?
  • Desire: Promote in our people the desire to change and to participate. Are we motivated to make the change?
  • Knowledge: Provide the knowledge to know how to change. Do we know how to contribute to change?
  • Ability: Ability to implement change. Have we received the necessary training for change?
  • Reinforcement: Reinforcement to maintain the change. What actions do we need to take to keep the change?

Detailed recipe available in a later post.

Bon appetite!

Even if nothing changes, if I change, everything changes’

Honoré de Balz

Empatía como estrategia

Empathy as a strategy

We often hear about empathy, and certainly many of you have heard its definition as ‘the ability to put yourself in somebody else shoes’.

If we stop to think about this concept it seems natural, doesn’t it? Who has not seen a movie and got moved feeling the joy or sorrow of the protagonist?

While it is true that there are people that are more easily and willingly empathetic, it is true that being empathic is tremendously complicated.

Ego, give me a break…

Our day to day, the fight that I had this morning with my son, the ticket that I just got… we live immersed in ourselves, in our concerns, prejudices, status.

Do you think you can listen empathetically without giving up what is ours? Our thinking, our view of seeing things, our insecurities, among others, block the ability to truly understand the other.

Empathy is only possible if we manage to listen leaving aside our concerns, viewpoints and values to enter the world of the other. Truly and without pretense. And how difficult it is!

And where is the strategic part?

Empathy is effective and makes us better. Better leaders, better mates, better friends, better salesperson, better parents, children, people…

Empathy unites and strengthens

Think about yourself: don’t you feel more committed to those who listen and strive to understand you, to those people who, without judging, are able to see the world through your eyes and heart?

Being empathetic could hide one of the most important keys of persuasion.

A great example of empathy as strategy, and I am short

I am sure you know Nelson Mandela’s life, who became president of South Africa after being imprisoned for more than 20 years to defend the rights of the black population.

His country was at the edge of a civil war. In this difficult situation, Mandela chose to lead the negotiation and communication from empathy and respect. How? Leaving aside what he lived to unite and create bonds.

He carried out actions such as learning the Afrikaner (white ethnicity), forgiving members of the previous government when he reached the government, inviting some former ministers to join the new government and, of course, using some important Afrikaner elements –rugby- as a bonding tool (if you have not seen the movie Invictus, I recommend it!).

With this type of action Nelson Mandela was not only able to undertand the way of being and thinking of the Afrikaner group, but also won their respect and affection. He favored the understanding between the two cultures, reduced conflict and created ties for a future together.

Can you imagine the ties that we could create if we incorporated empathy in our communication and relationship with others?

 “If you want to make peace with your enemy, you have to work with him. Then he becomes your partner”

Nelson Mandela

Anna Gascon

Menos muros, más empatía

Fewer walls and more empathy

Everybody know what is happening in some regions of Europe with the “immigration problem” (as they call it). I, as much as I think, I can only get to see PEOPLE; people looking for a better future, people taking care of their families, people trying to fight those who think that the best way to stop them is to build a wall.

Without wishing to compare something so hard with our everyday relationships, that situation makes me wonder why some insist on building walls around them.

Every day we face walls, both in our personal and work life. WE lift them to protect us, because we are afraid to get hurt… we are wrapped in them everywhere. In my humble opinion, it is these same walls build around us that disconnect us from others, the world and even ourselves.

What is the way to tear down these walls?

EMPATHY, not as a development action, area for improvement or recurring phrase. Empathy as a feeling.

For several years my admiration was always for those who analyze any situation getting into the other person shoes.

Unfortunately, many of the strategic management models in organizations are still focused on FEAR.

What do you think would happen if we focused on empathy?

What do you think would happen if we learnt how to know down walls to start seeing people?

As Martin Luther King said:

We have learned to fly the air like birds and swim the sea like fish; but we have not yeat learned the simple art of living together as brothers.

Trabajo en equipo

Be a team, not teamwork

After few years playing basketball in a Malaga youth team, I experienced in my own flesh the meaning of BEING a team and feeling part of it.

In the field of people management, as well as at any meeting in which we talk about the areas of development, performance evaluation or even to report results, we often speak of TEAMWORK.

Teamwork has often become a recurring phrase in managers towards its employees. In most cases, the meaning of who is and who is not part of the team is not clear.

In addition, we often believe that ‘our team’ are only the people closer to us; at the most, members of your department. Hence the reason why there are totally incomprehensible situations between members of the same organization, which create an incredible disconnection among people.

All of this negatively affects people development and, therefore, it affects the development of the organization.

BEING A TEAM is something much bigger than teamwork, it is a feeling, knowing that you belong to a group and that the collective needs are more important than your own; that you understand the mistakes and help a coworker fix them, as of it was one of your own arms; that we all work towards the same goal, performing different tasks. It is simply changing a ME for a WE.

When you are part of a team, there is no choice but to work together.

Many of you will say: – ‘Yes, but in my working place people are not like that, the same people always takes the merit and I do not feel valued by others.

I have always thought that things are achieved by changing oneself to be able to change our environment.

What do you think? Can you be the first to step towards the creation of that team? Or will you keep “teamworking”?

Remember, upon the conduct of each depends the fate of all –Alexander the Great.

Basta ya de tanto sentido común

Enough of so much common sense

I’ve been all my life listening praises of one of our most famous senses. And I am not talking about the sense smell, or touch, or sight, taste or even hear. I am talking about common sense.

I am sure you have been told or you have heard something like: – When in doubt, use your common sense; you will not be wrong. Does it ring a bell?

Well, after using common sense for over 30 years I reached a situation where I was feeling like a hamster on a wheel, running all day without reaching anywhere because that was what I was supposed to do.

The painful road to follow the proper sense

If we understand the common sense as the rules and beliefs that a society shares (including what is right and what is wrong), we will understand how difficult it can be to follow our own path.

Going against the current is exhausting! Statements like: ‘You are crazy to leave a stable job to start your own company’, ‘taking risks is not good’, ‘organize your life once and for all’ or ‘wouldn’t it make more sense to keep in your situation to be able to afford the rent?’ are the daily life of someone who decides to ‘decide for themselves’.

Maybe the key word is THINK. Many times there seems to be an unwritten rule that says: Do not think; use the common sense. It is the shortest way, that is for sure, but often that path does not take us where we want to go.

And you, do you follow the common sense or your own sense?

Well, after so many years I decided to feel, think and decide; I am no longer on the weel and, though I confess it is not easy, everyday I feel alive, with hope and strength to walk each one of my steps.

As a human resources professional I meet every day with people who suffer from not knowing how to get out of the hamster wheel in which they are trapped.

Three simple questions can help you know in which path you walk:

  • Do I feel I am walking towards what I want?
  • Am I at the job I want to be?
  • Do I know what makes me happy and do I fight for it?

If the answers are YES, I congratulate you! If you do not have a clear answer, please do not judge yourself. Being AWARE of the path in which we are standing is already a first step, perhaps the most important. It is the starting point to feel, think and decide.

As Steve Jobs said: «Your time is limited, so do not waste it living someone else’s life»

Salvando estrellas

Saving stars

I entered the quarterly meeting with the management committee; the first two days of the meeting were destined to introduce those responsible for sales and business; the last day was reserved for functions (we ‘business partners’) to discuss quality, marketing, supply chain and, of course, human resources.

As a human resources manager I had a hundred new processes to present to the committee: performance evaluation processes, processes to improve engagement, processes for detecting and retaining our talent… even processes to achieve a more diverse and multicultural team.

My team mates were joining the presentation with a friendly smile, but I did not detect enthusiasm anywhere. Maybe because we had been for almost three days immersed in numbers and processes! And suddenly I saw myself there, in front of the committee, telling a Sufi story that I heard many years ago.

The story

One morning, a man walking along the beach, was surprised to see hundred of starfish on the sand. He felt sad to see them, knowing that these stars could not live out of the water. He thought he could do nothing to save them and kept walking on.

A few minutes later he saw a little girl in the distance; she kept running from one place to another: from the shore to the sand and from the sand to the shore.

The man approached her and said: -Hey girl, what are you doing running from here to there?

The girl looked at him and convinced she replied: – Do not you see? I am returning the stars to the sea so they don’t die.

– Yes, I see – said the man –. But there are hundreds of stars on the sand and you can never save them all… your effort does not make any sense.

The girl bent down, picked up a star at her feet and threy it strongly to the sea.

For this star, it made sense – she replied.

No tengas miedo a la oscuridad

Do not be afraid of darkness

I remember that when I was a little girl I was scared of turning off the light in my room and stay in the darkness. Images of vampires and monsters crowded my head gambling the possibility to bite me, kidnap me or I do not know what else.

As an adult fear follows me closely, even though my eyes are more used to seeing when there is no light.

In this recent months I have had the opportunity to talk with several friends and colleagues and, in many conversations, the fear of the darkness would still show up. Although darkness in these cases was no longer a room without light; it was not knowing what will h appen, the ignorance of what lies ahead, the unknown. And the monsters no longer had fangs; they were more like ‘losing my job’, ‘being wrong and not able to go back’, ‘let people down and be alone’ and many other little animals of the same family.

And that is scary. How often does the heart tells us to jump towards the void and the head reminds us that the void is scary…

During my years studying psychology we talked a lot about fear, something emotionally so intense that it can influence us in unexpected ways. And lately, more with the situation we are currently living in Europe, this has become one of our worst diseases.

Let’s put ourselves in a work environment and think about what reactions we can see in front of fear:

  • Flee: how many times we have excused or convinced ourselves that we could not do something new? No, I am not good at this; no, I do not know how to speak in public…
  • Attack: have you lived the experience of having a coworker or a boss that steps over you because he is afraid of being left behind?
  • Remain motionless: perhaps one of the most common reactions: I better stay as I am, I do not want the situation to backfire; I better go unnoticed so they do not bother me; I better forget about my dreams because staying here I can pay my bills.

Perhaps the most difficult and the first step to overcome our fears is to REALIZE that we are afraid; realize that the darkness still frightens us.

Just watching our monsters face to face we can see how to make them small, how to turn them or how to make them disappear.

As Nelson Mandela said:

The brave man is not he who does not feel afraid, but he who conquers that fear’.


Yo me quedo en el pueblo

I stay in the village

Holiday began and I started to pack; I was going few days to the village, a place with less than one hundred inhabitants at the top of a mountain where, hopefully, you don’t have enough service to check your mail and your whatsapps.

In the suitcase I put my underwear, my Quicksilver pants, that dress I bought in NYC, some more clothes and much of the pride of a city person going to a village of farmers.

We arrived and we went straight to dinner in one of the fifty cousins and uncles houses we have here. Curious, because we started eating six on the table end ended more than twenty. They all came to greet the ‘city cousins’, and they were more than welcome to a table where it looked like that even without warning or a booking one week in advance, the food was enough for everybody.

We talked about many things; I told them about my trips to China, the importance of having a good profile on LinkedIn, the ‘engagement’ project in which I had been working lately… they looked at me like they were not understanding.

They told me about the harvest, the village festivities, and the calm of living in the mountain, about how they see their children grow up because they do not have day care, how they finish working mid afternoon exhausted and they all go to the village pub… I listened with an envy I could not understand.

Suddenly, one on the table says: ‘With all that you have studied and traveled, you sure know a lot! You see, I am just what I am, no more’.

I was speechless and I fould myself thinking about how many people I work with every day –including myself- are what they are or they are simply masks, images of what they want to appear to be.

And so we spent the rest of the time: walking along the river, visiting the reservoir, discovering corners of a town, eating a lot and talking even more. In such a small place there were so many things to do and to comment that I didn’t even notice that I had been one week without service. And so happy!

Now I am packing again, because tomorrow we go home.

I have already packed the NY dress, pants, underwear and so on; what I can not find anywhere is the pride, that pride that made me think that I knew more than them because I live in a big city.

Instead of pride, a little worm comes back with me; one that speaks softly to me and reminds me how much we still have to learn from the village cousins.